Frequently asked questions

How will I receive my digital download after purchase?

You will receive 2 separate emails:

1. The receipt for your purchase
2. The download link(s) for your files

Help! I don't see my email with the download link(s)!

If you do not see the second email with your downloads within a few minutes of completing payment, please check your junk folder. If you continue to have any issues, please contact me at sia@sia.studio.

What is your return policy for digital downloads?

Due to the nature of digital files, they cannot be returned. Thus, digital download purchases cannot be refunded.

What is your return policy for physical products?

I gladly accept returns and exchanges of physical items. Contact me at sia@sia.studio within 14 days of delivery to initial a return, and ship items back within 30 days of delivery.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.